At Dreamz Bedding N Decor, we are committed to providing our customers with high-quality products and an exceptional shopping experience. We understand that there may be circumstances where you need to return an item, and we’re here to assist you through the process. Please take a moment to familiarize yourself with our return and refund policy.
Returns
We accept returns on items within [number of days, e.g., 30 days] of the purchase date. To be eligible for a return, your item must be in the same condition as when you received it, unused, and in its original packaging.
Video Unboxing Requirement
Please note that we require customers to share a 360-degree video of the unboxing process for all return requests. This video helps us understand the condition of the item upon arrival and ensures a smooth and fair return process.
Refunds
Once we receive your item and verify its condition, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow [number of days, e.g., 5-10 business days] for the refund to reflect in your account.
Exchanges
If you wish to exchange your item for a different product, please contact our customer support team. We will guide you through the exchange process and assist you in finding the right replacement.
Shipping Costs
Shipping costs for returning an item are the responsibility of the customer, except in cases where the return is due to an error on our part or a defective product. In such instances, we will cover the return shipping costs.
Contact Us
If you have any questions or need assistance with a return, please don’t hesitate to reach out to our customer support team. You can contact us at support@dreamzbeddingndecor.in or visit our “Contact Us” page.
At Dreamz Bedding N Decor, we value your satisfaction and will do our best to make the return and refund process as straightforward and fair as possible. Your feedback is crucial to improving our products and services, and we appreciate your trust in us.
Please note that this return and refund policy is subject to change. Ensure you review this page periodically for any updates.